There are so many subscription box services out there now and I admit, I anxiously jumped on the bandwagon after watching all of the “open box” videos on YouTube. One of the first boxes I ever subscribed to was Birchbox. It started off pretty good with a decent array of samples and interesting things to try. But lately, the quality of the box contents has seriously taken a dive. Not only are the products disappointing, but for the $10 monthly fee, I’m not getting anything that I can’t get for free from any department store makeup counter, or at Sephora or Ulta.
Take last month for example, I got a special “Goop” inspired box that was supposed to be filled with new and interesting items. So imagine my disappointment when I got a handful of samples I could not use! I would have inserted a picture but I was so upset that I just threw the crap in the trash!
When I complained about the poor quality of the box, I got a canned response and generic email from Birchbox. My request for a refund was completely ignored as I had offered to return the box since the products were unopened and unused.
Here’s the problems I see with Birchbox and why I would NEVER recommend their service to anyone:
- Poor customer service. I know I’m not the only one who’s complained about this. I even tried calling their customer service number just now and no one picked up. How unprofessional is that?
- Different boxes go out to different people. I don’t get this. If everyone is paying the same $10 per month, then why are some people getting different products inside their boxes? I get constantly irritated when I see a friend of mine getting better stuff in her box than what I’m getting in mine.
- Limited website options. I just spent the past 20 minutes looking on the website for an option to cancel my service. Of course, there isn’t one, so I tried calling. And of course… they don’t pick up the phone.
- Not enough product diversity. I will be the first to admit that I know not all products will work for everyone. But the products they offer samples for tend to be, how can I say… for women who are not ethnic? Ok, ok, I’ll just say it: The products are for white girls!!! The foundation samples and hair product samples I’ve received are clearly not made for women of color and I’m tired of getting stuff I just can’t try.
Now I’m sure there are probably hundreds of people out there who absolutely love their Birchboxes, but after my experience with them, I can honestly say that I will move on and spend my money elsewhere. Being disappointed month after month is just not worth it to me and I can use that $10 on something else that will truly make me smile.